Platform Services & Solutions
Comprehensive ServiceNow platform services designed to optimize your digital workflows and enhance organizational efficiency
IT Service Management
Complete ITSM suite for incident, problem, and change management
Core Capabilities
Software Management
Comprehensive software lifecycle and license management
Core Capabilities
Asset Management
Complete visibility and control over IT assets and resources
Core Capabilities
HR Service Delivery
Streamlined HR processes and employee self-service portals
Core Capabilities
Security Operations
Integrated security incident response and vulnerability management
Core Capabilities
IT Operations Management
Comprehensive monitoring and analytics for IT infrastructure
Core Capabilities
Deployment Models
Cloud Native
ServiceNow cloud platform with full PaaS capabilities
Hybrid Integration
Seamless integration between cloud and on-premise systems
Multi-Instance
Separate dev/test/prod environments with controlled promotion
Footbridge Active ServiceNow
Engagements
Our expertise deployed across federal and intelligence agencies
Intelligence Community
Supporting 4 agencies across the DMV with classified ITSM, ITOM, ITAM, and custom apps
Army
Advising on Enterprise Asset Management strategy and implementation
Air Force
Providing elite ServiceNow talent on one of Hanscom AFB's largest programs
State Department
Delivering enterprise ITAM/ITSM platform customizations
Navy
Driving ITAM and SPM across multiple Naval installations
Research Community
FFRDC/UARC partners with architecture and dev in secured environments
Footbridge Difference
Employee-Owned
No external stakeholders. We serve missions, not shareholders.
Elite Talent and Unmatched Delivery
Largest cleared ServiceNow bench in industry with best-in-class delivery capabilities to come through on any ServiceNow skill set
Clear path for every employee to attend Knowledge
Flexible PTO, training/military leave
Direct PM relationships, open communications, and ample in-person get togethers
Active internal community with daily collaboration, product development, and idea-sharing
Implementation Methodology
Proven methodologies and best practices for successful ServiceNow implementations
Agile Implementation
Iterative development with continuous feedback and rapid delivery
Key Benefits
- Faster time-to-value
- Reduced risk
- Better stakeholder engagement
- Flexible scope management
Waterfall Implementation
Sequential development with comprehensive planning and documentation
Key Benefits
- Clear milestones
- Predictable timeline
- Comprehensive documentation
- Structured approach
Hybrid Approach
Combined methodology leveraging benefits of both agile and waterfall
Key Benefits
- Balanced flexibility
- Risk mitigation
- Stakeholder alignment
- Quality assurance
Custom Development Example
Sample business rule for automated incident assignment based on category and location
1// ServiceNow Business Rule Example
2(function executeRule(current, previous) {
3 // Auto-assign incident based on category and location
4 if (current.category == 'hardware' && current.location.name) {
5 var gr = new GlideRecord('sys_user');
6 gr.addQuery('department', 'IT Support');
7 gr.addQuery('location', current.location);
8 gr.addQuery('active', true);
9 gr.query();
10
11 if (gr.next()) {
12 current.assigned_to = gr.sys_id;
13 current.assignment_group = gr.u_team;
14
15 // Create notification
16 var notification = new GlideRecord('sys_email');
17 notification.initialize();
18 notification.recipients = gr.email;
19 notification.subject = 'New Incident Assigned: ' + current.number;
20 notification.body = 'A new ' + current.category +
21 ' incident has been assigned to you.';
22 notification.insert();
23
24 gs.info('Auto-assigned incident ' + current.number +
25 ' to ' + gr.name);
26 }
27 }
28})(current, previous);Integration Architecture
Enterprise-grade integration solutions connecting ServiceNow with your entire technology ecosystem through secure, scalable, and reliable data flows
Data Integration
Seamless data flow between ServiceNow and enterprise systems
Key Features
Cloud Connectors
Native integrations with major cloud platforms and SaaS applications
Key Features
API Management
Comprehensive API gateway and management for secure integrations
Key Features
Event Streaming
Real-time event processing and message queuing for system orchestration
Key Features
Governance & Risk Management
Comprehensive governance framework ensuring compliance, security, and operational excellence across all ServiceNow implementations and integrations
Compliance Management
AdvancedComprehensive framework for regulatory compliance and audit readiness
Coverage Areas
Identity & Access
OptimizedRole-based access control and identity governance for ServiceNow platform
Coverage Areas
Data Governance
AdvancedData quality, privacy, and lifecycle management across all ServiceNow instances
Coverage Areas
Risk Management
OptimizedProactive risk identification, assessment, and mitigation strategies